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TERMS AND CONDITIONS

Privacy policy

The personal data which is requested, if any, only ​consists ​ of that which is necessary to identify and provide the required service. This information will be used with the exclusive purpose of providing an effective response that the user requests. That being, sending information about our products such as properties and services. The personal data which is provided by the user through the website contact form or by email will be stored into a CRM ​​ system ​ HubSpot and email marketing MailChimp​, which ​are​ fully compliant with the latest data protection rules. ​ You can see details of their privacy policy using the following links.

Hubspot privacy policy

What are your rights

Every individual has the right to see, amend, delete or have a copy, of the data held that can identify you. If you want to access your data you must make a subject access request in writing to Data Controller at ​9 Shakespeare Close, Alderton Glos GL20 8FF or email info@medcosta.co.uk. We shall respond within 7 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:

  • Sources from which we acquired the information
  • The purposes of processing the information
  • Persons or entities with whom we are sharing the information

You have the right to:

  • Have your information deleted
  • Have your information corrected or updated where it is no longer accurate
  • Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.
  • Object at any time to the processing of personal data concerning you

Website Technical Details

Forms

We use electronic forms on our website making use of an available ‘forms module’ which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.


Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

Complaints

If you have a complaint regarding the use of your personal data then please contact us by writing to the Data Controller at ​9 Shakespeare Close, Alderton, Glos GL20 8FF or email ​info@medcosta.co.uk​ and we will do our best to help you. If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.

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